The future is here! In Shanghai, China, a KFC restaurant is completely staffed by robots.
This innovative establishment is located at Shanghai's National Exhibition and Convention Center.
Isn't that cute? And it looks so content with itself. All in a hard day's work.
Called “Original+” to refer to the Original Recipe chicken combined with “innovative technologies,” this store features an artificial intelligence system called “Dumi.”
Using voice recognition, the robots are able to attend to customers throughout the restaurant. According to The Nan Fang, this system is “learning” from its interactions with customers in order to handle customers making substitutions or changing their minds when they order.
Technological advances are present throughout the restaurant. In addition to the personalized attention given by the robots, customers can also pay for their food using mobile payment services like Alipay, Tenpay, and Baidu Wallet. A wireless charging station, which also functions as a music streaming station, is also available for patrons.
The robots can’t understand English or Shanghainese, the local dialect, and struggle to distinguish between particular dialects and accents. Maybe Suri could help Dumi with that linguistic kink. Or perhaps Rosie the Robot from The Jetsons could lend a hand.
Dumi is the result of 10 years of research and development by Baidu, and will reportedly appear in other real-world environments. Will more restaurants welcome the technology? Or maybe somewhere like the DMV or post office? Only time will tell.